Terms and Conditions for Monster Removals
Welcome to Monster Removals (https://monsterremovals.co.uk/). These Terms and Conditions govern your use of our website and the services we provide. By booking a service with us, you agree to be bound by these terms.
1. Introduction
1.1. These terms apply to all services provided by Monster Removals, including but not limited to house clearances, office clearances, garden waste removal, and furniture collection.
1.2. We are a licensed Waste Carrier Registration No: CBDU478885.
2. Quotations and Bookings
2.1. All quotes are based on the information provided by the customer (e.g., photos sent via WhatsApp/email or descriptions).
2.2. A quote is an estimate. We reserve the right to amend the price on-site if the volume, weight, or nature of the waste differs from the initial description.
2.3. No contract exists until we have confirmed your booking via email, phone, or message.
3. Customer Obligations
3.1. Access: The customer must ensure clear and safe access to the items being removed. If we cannot access the property or items, a "no-access" fee may apply.
3.2. Description: You must accurately describe the items. Prohibited items (see Section 4) not disclosed during the quote may be refused or incur extra charges.
3.3. Parking: The customer is responsible for providing or paying for parking permits/fees required for our vehicles to carry out the work.
4. Restricted and Prohibited Items
4.1. We generally do not carry hazardous waste unless specifically agreed upon in writing. This includes:
- Asbestos
- Toxic chemicals or solvents
- Gas canisters
- Medical waste
- Raw meat or animal carcasses 4.2. Items such as mattresses, fridges, and TVs may incur additional "surcharge" fees due to specialised disposal regulations (WEEE).
5. Cancellations and Rescheduling
5.1. Cancellations made with more than 24 hours' notice are free of charge.
5.2. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee (typically 25-50% of the quote) to cover lost time and logistics.
6. Payment Terms
6.1. Payment is due upon completion of the job unless otherwise agreed in writing.
6.2. We accept Bank Transfer / Cash / Card Payments.
6.3. For commercial clients, invoices must be paid within [e.g., 7 or 14] days of the invoice date. Late payments may incur interest.
7. Liability and Insurance
7.1. Monster Removals is fully insured. However, we are not liable for:
- Damage to items already in a state of decay or poor structural integrity.
- Accidental damage to property (e.g., walls/floors) if the clearance requires moving bulky items through narrow or restricted spaces, unless caused by gross negligence. 7.2. It is the customer's responsibility to ensure that items not intended for removal are clearly marked or moved away from the work area.
8. Waste Disposal and Environment
8.1. We are committed to eco-friendly disposal. We aim to recycle or reuse as much waste as possible.
8.2. A Waste Transfer Note (WTN) can be provided upon request to prove legal and responsible disposal.
9. Right to Refuse
9.1. We reserve the right to refuse any job on-site if the environment is deemed unsafe for our staff (e.g., structural danger, extreme unsanitary conditions, or aggressive behaviour).
10. Governing Law
10.1. These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact Details
- Website: https://monsterremovals.co.uk/
- Address: 115 Cheveral Avenue, Coventry CV6 3EG
- Email: info@monsterremovals.co.uk
- Phone: 07418 632 969
Implementation Steps:
- Review: Have a legal professional review this to ensure it meets specific local regulations.
- Placement: Add a link to "Terms and Conditions" in your website footer.
- Booking Checkbox: On your Quote/Booking page, ensure there is a mandatory checkbox that says: "I have read and agree to the Terms and Conditions."